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Unfortunately, Amazon food delivery just can’t keep up when new customers sign up thanks to coronavirus from China. As a result, the company puts new members who sign up for Amazon Fresh and Whole Foods delivery on a waiting list.
According to the company, it adds more people to the service every week. However, it can not handle all the new subscribers it gets. This applies to both online delivery and pick-up options.
Stephenie Landry, worldwide vice president of Amazon Prime Now, Amazon Fresh and Amazon Restaurants, said this about the Amazon grocery store delivering news.
“While we have increased order capacity by more than 60 percent due to COVID-19, we still expect that the combination of limited capacity due to social distancing and customer demand will continue to find available delivery windows challenging for customers. To help, we will in the coming weeks launch a new feature that allows customers to have time to shop. This feature gives delivery customers a virtual “place in line” and allows us to distribute the delivery windows according to the principle first come, first served. At the same time, we will continue to add capacity as quickly as possible. ”
Amazon notes that it continues to hire more employees, which includes food delivery. Since March 16, a total of 100,000 new employees have been added.
The AMZN share rose 5.25% as of Monday afternoon.